Two-factor authentication

Two-factor authentication adds an important layer of security to your account. It significantly increases the security of your account because it requires two sources of verification: something you know (your password) and something you have (your phone). It's much harder for hackers to gain access to both of these.

You can enable or disable two-factor authentication under app settings: 

  • Log into your Ethos account
  • Select the gear icon in the top right corner
  • Select "Settings"
  • Select the "Security" tab
  • Toggle the Two-Factor Authentication to enable or disable it on your account
How It Works

When you sign in to your Ethos account, you'll receive a prompt for an additional code and a notice that we sent the code to your phone. The code will go to the phone number you listed with your account when you signed up (you can change your phone number under the app settings).

You can retrieve the code from your phone as a text message, from the Authy app, or with a voice call:

Using SMS two-factor

You don't need to do anything to use text-message two-factor authentication. When you log-in to Ethos we'll send a verification code to your phone via SMS text message. Enter this code on the Ethos screen and log-in. 

Using the Authy app

First, you'll need to download the Authy app for your iPhone or Android phone (it's free). When you install Authy it will associate your Authy account with your phone number.

When you log-in to Ethos, we'll send a verification code to your Authy app (you'll receive a push notification). Open the app and you'll see the verification code. Enter it on the Ethos screen and log-in.

Using the Authy app is more secure than text message, though both options are significantly better than not using two-factor authentication at all.

Using a phone call

When you log-in to Ethos we'll send a verification code to your phone via SMS text message or the Authy app. If you would prefer to get a phone call with the verification code, click the "Call me" option on the login screen. You'll receive a phone call shortly. 

Changing your account's phone number

You can change the phone number associated with your account (and the one we use for two-factor authentication) by following these steps:

  • Log into your Ethos account
  • Select the gear icon in the top right corner
  • Select "Settings"
  • Select the "Security" tab
  • Update your phone number
  • Follow the on-screen instructions to complete the process

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